Refund & Cancellation Policy

01Service-based engagements

Our services are provided on a business-to-business basis and are defined through a proposal, quotation or service agreement before any work begins. Payment is only requested for an actual, agreed service once the scope has been defined and the applicable terms accepted.

02Cancellation before work begins

If you wish to cancel an engagement before any work has commenced, you may do so by contacting us. Where no work has been carried out and no payment processed, no charge applies.

03Cancellation after work begins

Where work has already commenced, cancellation terms are governed by the relevant service agreement. Fees may apply for work completed up to the point of cancellation, calculated fairly based on the work delivered.

04Refunds

• Refunds are considered on the basis of the specific service agreement and the work delivered.
• Where a service has not been delivered and no work has been carried out, any payment made for that service is refundable.
• Where work has been partially or fully delivered, refunds are assessed in proportion to the work completed.

05How to request a refund or cancellation

To request a cancellation or refund, please contact us at INFO@SODEXIA.ONLINE with details of the relevant engagement. We will review each request fairly and in line with the applicable service agreement.

06Contact

For any questions about this policy, please contact us at INFO@SODEXIA.ONLINE.